CINET is a specialized company in the business of collecting, analyzing and using credit information to prepare credit records, issuing credit reports and credit classification for individual and corporate clients. CINET is also preparing and developing risk tools and its related information and data in accordance with the provisions of Law No. 9 of 2019 regarding the regulation of information exchange credit and its executive regulations. Kuwait Credit Information Network Company places all its capabilities to provide the banking sector, financial entities and entities that provide services to individuals with a wide system of professional services in the field of business. CINET commits to a team of professionals, who in turn, provide subscribers with the latest services in the credit field supported by the most advanced technologies recognized.
The Kuwait Credit Information Network Company was established in 2001 and it started its operation in April 2003.
CINET’s ownership is shared by the Central Bank of Kuwait, ten commercial banks and five financial companies.
Banking entities, finance and investment companies, car sales and rental companies, electronics companies and any other entity that provides credit facilities and services can subscribe to CINET system.
CINET implements strict technical measures to ensure the safety of all credit information it collects. The database cannot be accessed illegally due to the security measures used in the company. CINET is certified by ISO 27001: 2013.
CINET operates in accordance with the provisions of Law No. 9 of 2019 regarding the regulation of credit information exchange and its executive regulations.
Companies can obtain their credit report by visiting CINET’s headquarters, or through their respective lending institutions.
CINET offers two types of credit reports: the Individual Credit Report and the Commercial Credit Report. These reports include comprehensive credit information, both positive and negative, along with credit scoring indicators and detailed records of credit facilities granted to individuals and companies.
Credit information for individuals and companies is sourced from various entities, including banks, investment companies, finance companies, and other commercial institutions that provide credit facilities through installment-based transactions for goods and services. Additionally, any entities possessing credit-related data or information on customers’ fulfillment of their obligations contribute to this database. Such information is regularly updated in accordance with the CINET’s established guidelines.
Corporate customers can obtain their credit report easily and at any time through one of the following methods:
- Visit the headquarters of CINET and request a credit report (the customer's self inquiry).
- Apply to the banks that the customer deals with in terms of credit facilities, and request to obtain a credit report.
In all cases, to obtain the credit information report for corporate clients, CINET must be provided with a copy of the following documents:
- Issuing an official letter on the official publications of the client who wishes to inquire about commercial credit facilities, according to the attached form (click here to view the form of the letter). The letter shall be attached with the signature of one of the customer's authorized representatives, based on its capacity and the official stamp of the customer.
- A copy of the commercial registration.
- A copy of the commercial license.
- A copy of the Ministry of Trade and Industry's certificate for the names of authorized signatories on behalf of shareholding companies (Chairman of the Board of Directors, Deputy Chairman of the Board of Directors or CEO).
- A copy of the approval of the authorized signatories' signatures for shareholding companies (Chairman of the Board of Directors - Deputy Chairman of the Board of Directors or CEO).
- A copy of the commercial registration notation or the Articles of Association, which includes the Article on the management of the persons companies (the general manager or the legal representative by virtue of the Articles of Association or notation in the commercial register).
- A copy of the approval of the authorized signatories for the persons companies (the general manager or the legal representative).
- A copy of the civil ID of the authorized signatory for the company requesting the inquiry.
- A copy of the civil ID of the person authorized to receive the credit report.
- Pay the required fees at CINET headquarters.
The credit report allows you to review your credit history and financial obligations. Additionally, it includes your digital credit scoring . Regularly checking your credit report ensures the accuracy of your credit information provided by entities subscribed to CINET.
A credit report consists of the following components:
- Personal Information (based on customer type: individual or commercial) – Includes details for example but not limited to: name, ID type, ID value, gender, date of birth, registration date, nationality, and contact information.
- Credit Facilities – Lists all active and closed credit facilities, including loans, credit cards, and financing details.
- Payment History – Shows a record of past payments, including any delays or defaults.
- Credit Score & Rating – Provides an assessment of creditworthiness based on financial behavior.
- Legal Information – Contains any legal actions related to financial obligations, for example but not limited to: court case register date and date of removing legal action.
- Credit Inquiries – Displays a list of entities that have accessed the customer's credit report.
- Negative Information – Includes details of overdue payments, defaults, and any adverse credit history.
CINET's subscribed entities (data providers) are responsible for updating your credit information on a daily basis, either through daily update files or by using the data correction function.
Negative information refers to any data that adversely impacts your creditworthiness.
You may submit a complaint or raise a dispute if you challenge the validity or accuracy of your credit data in your credit report, provided it was issued within the past 15 days.
You can submit a complaint or raise a dispute either by visiting CINET’s headquarters or through the CINET's online services (website or smartphone application). In both cases, you will need to complete the designated form for this purpose.
You are required to attach copies of the following:
- Your credit report (issued within the last 15 days).
- A valid civil ID to the facility's legal representative.
- A valid commercial registration or trade license to entities that do not have a commercial registration number.
- Any supporting documents that substantiate your complaint (if applicable).
CINET responds to the customer's complaint within 15 days from the date the complaint is received by the concerned department.
If the customer disagrees with the response to their complaint, they may submit an appeal to the Central Bank of Kuwait within 15 days from the date they were notified of the complaint review outcome.
The opinion provided by the information provider regarding the customer's complaint is a technical opinion and cannot be relied upon or used as evidence in case the complaint is referred to the court. Additionally, no inquiries from the customer can be addressed except for the complaint under review.
